The new Platform, “IremboGov 2.0”, launches with 22 Redesigned local Government services.

Speaking at the press conference, Minister Paula Ingabire said that the redesigning of the platform focused on Accessibility, usability and cost effectiveness for the citizens.

“Today as we journey towards launching the new Irembo 2.0 version by July 2020, we are going to redesign most of the services that citizens have been getting today, to minimum steps that citizens can go through to get services. This is just the beginning of many changes that we will continue to see as we redesign the services with the end goal of making sure they are efficient, cost effective and accessible to all of our citizens.” Said Minister Ingabire.  

Irembo partnered with MINALOC on IremboGov 2.0 first because local government services such as Marriage, Birth and Single Certificates are some of the most requested services today, contributing over 20% of all applications on IremboGov. Furthermore, of 3000 government officers that log in daily to IremboGov to serve citizens, 60% are MINALOC officers, and coincidentally, MINALOC was beginning to implement its own plan to fully digitize its services.

IremboGov 2.0 is 100% Made in Rwanda. This means that changes can be made swiftly, to ensure we can keep up with the evolving needs of citizens. Below are some of the improvements citizens can expect from the 22 redesigned Local Government services:

Zero-trip Zero Paper Services: No physical paper or trips needed; all local government certificates are now digital. Once a request has been approved, an email with the eCertificate will be sent to the applicant or they can return to the platform and download their document.

Open Validity and Irembo Document Storage: Where it makes sense, the documents citizens receive will be valid forever. For example, a Birth Certificate no longer expires after 3 months meaning citizens can apply for a Birth Certificate once and access it anytime they need it simply by logging in and downloading it. This saves citizens time and money requesting the same documents over and over again.

Three Steps Only: All services have been reduced to only 3 steps: Apply, Review and Pay. Where possible, attachments have been removed across the new platform. IremboGov 2.0 uses integrated data from various government systems to ensure citizens aren’t asked for information that is already available to the government. As such, for citizens’ data privacy, all accounts will be re-created to ensure the security of the owner’s information.

In addition to these benefits, IremboGov 2.0 features an all-new simple, more user-friendly interface that enables a more pleasant user experience.

“We are excited to begin this journey with MINALOC and look forward to having 100 improved services on IremboGov 2.0 within the next few months with the support of our various government partners.” says Faith.

IremboGov, Irembo’s pioneer product, was launched in July 2015 and has since then digitized 98 public services, making it easier for over 8 million Rwandans and foreigners to access them. Almost five years after coming into existence, Irembo is rebuilding and upgrading all IremboGov services to ensure that they are citizen-centric.

“We have listened to feedback from users and government institutions on what is working and what is not. IremboGov 2.0, our new and improved version, is a culmination of a long redesign process to achieve a more efficient user experience. The platform will launch with only 22 Local Government services. Over the next several months we will enable over 70 more services.” says Faith Keza, Irembo’s CEO